Numéro de téléphone
Heures d'ouverture
Laurent Mulot - 2 months ago
Warm welcome Free coffee this morning when I came to replace the Takata in a C3. Airbag replacement and vehicle inspection in 1 hour. I'm satisfied.
Eugène P - 2 months ago
HERE THEY SELL PURETECH ENGINES WITHOUT TELLING YOU WHAT RISKS YOU'RE TAKING! When that same vehicle exhibits all the known PureTech symptoms and you question the dealership's responsibility for the lack of information at the time of sale, they give you no answer! They explain that they sold you the vehicle with a warranty (casually, as if it weren't bad faith), even though massive recalls were already underway at that time. You're the butt of the joke, the ordeal begins, and you can expect nothing from the dealership, which, of course, isn't responsible for anything. Customer service and pleasantries are only for when they need to sell you something. And to sell you anything, they'll tell you anything.
samy gonfreville - 3 months ago
Where to begin? After receiving my DS7, the center armrest was detached, the registration document was incorrect, the documents were requested and returned several times, the electric battery was dead, and I've been back and forth to the garage since my purchase in August 2025. The salesman doesn't care. Today we had to wait 30 minutes for the battery replacement, which arrived at 10:00 a.m. and hadn't left yet at 12:00 p.m. A coffee would have been the least I could have done. Thanks to the workshop manager for his responsiveness, which deserves a 5-star rating.
Marie-Sophie CARPENTIER - 2 months ago
Unacceptable: I made an appointment for my 85-year-old parents, loyal customers of this garage for years, for the Takata airbag safety recall. The dedicated phone number is useless: no slots available. After insisting directly with the garage, an appointment was finally obtained (October 29th)... only to be canceled the day before (today), under the pretext that "the airbags haven't arrived" (even though the appointment was made at least three weeks ago!). Seriously? It's hard to believe this repeated coincidence. Apparently, when a service isn't profitable, customer safety—even for the elderly—takes a back seat. Unacceptable for a Citroën garage.
Simon Gosset - 2 months ago
When you walk through the door of the dealership, everyone is friendly. They give you a pretty good welcome. You're looking for a car, and since it's their job to sell them, you buy one and leave satisfied. But when you come back later with the Puretech they sold you, explaining that the engine consumes about 1 liter of oil per 1,000 km, they disclaim all responsibility, the welcome is VERY different. They practically explain to you that Stellantis is the victim of harassment, that Renault and Volkswagen engines also have their problems, and you notice that from one salesperson to the next, the message is the same. Congratulations on your diligence in training, gentlemen, but it's you I placed my trust in. You're not happy, so the salesperson, having run out of explanations, passes the matter over to his manager, who explains that they sold you a car with a one-year warranty, during which they didn't see you, denying the now well-known problems with the 1.2L Puretech. Obviously, when you purchased the vehicle, they didn't tell you anything about the reliability or the recurring problems that have been known about this engine for 10 years. They sold you the car, but they decline all responsibility; the customer relationship is therefore meaningless. It's just bad luck, too bad for you! They explain to you that there's a Stellantis recovery procedure, for which YOU will have to pay €184 for the oil change with oil weighing. Obviously, you have the very unpleasant feeling of being taken for a fool, especially when, faced with your irritation, you hear: "You understand, sir, I have to pay the mechanics, I have to pay for the oil!" (When you're the one who spends your time topping up the oil, it's not the same, we don't care about that). So you bought a defective car from a garage whose honesty can legitimately be questioned and whose bad faith is unbearable. I don't thank you, Mr. Manager. I don't yet know if I'll get this covered by the manufacturer, but I'll have to buy another vehicle at some point, and it won't be from you. But you don't care about that either, of course, and besides, today you don't have time to answer my calls because "it's open house!" EDIT 08/04 FOLLOWING CITROEN'S RESPONSE BELOW: Citroën Dieppe preferred to charge me €184 for the oil weighing service before asking me to provide the maintenance invoices and realizing that I wouldn't get any coverage. However, between two maintenance invoices, there is indeed a four-month overrun (only 16,000 km traveled). Objectively, I'm not going to be led to believe that my car consumes 1.4L of oil per 1,000 km for this reason. If the support had been serious, you would have asked me for my invoices before the service you billed me! You say that I "announced an overrun," which is false; you realized this when you asked me for the invoices after collecting my money. You are not serious, when we have a problem with you we are not just alone, we are still and always a cash cow.
