Alicia Chollet - 3 years ago
Excellent garage ⭐️⭐️⭐️⭐️⭐️
Jay Jay - 2 years ago
Pro.
sipha83 sipha83 - 3 years ago
Super !!
Arnaud Mandy - 3 years ago
Excellent !
Thomas De Amorin - 2 weeks ago
Following my recent experience at Garage Rocade Sud, I am extremely disappointed.
I went in for a mechanical problem on a vehicle still under warranty with them. From the moment I arrived, the receptionist's tone was appalling, which immediately put me in a bad mood.
The courtesy car they provided was dirty, both inside and out, which is unacceptable for an automotive professional.
As for my own vehicle, the exterior was washed, but the interior wasn't even vacuumed. In many other garages, a basic interior cleaning is part of the standard service.
What's most incomprehensible is that since the vehicle was still under warranty, I went in thinking it might be a faulty wheel bearing, which would potentially be covered. To rule out this possibility, they performed a short test drive, which concluded it was simply a tire deformation, not covered by the warranty. I understand that the tire isn't covered by the contractual warranty. However, since my intention was to check for a defect that might be covered by the warranty, it would have seemed logical to me that this quick check should have been part of the after-sales service and not incur an additional charge.
I had previously purchased my vehicle from them and found the sales process mediocre. This new experience with the service department unfortunately confirms my impression: a lack of business acumen, a lack of attention to the customer, and a lack of follow-up.
I do not recommend them.
