Paul Squazzaventre - 2 years ago
top
Valérie Durringer - 3 years ago
Super
Édouard Fernandez - 2 months ago
Very disappointed and angry.
Bought a used car at the beginning of July. Three weeks later: first problem: AdBlue problem. First appointment scheduled about two weeks later (only one technician available for the diagnosis). Verdict: AdBlue tank needs replacing.
The warranty claim is accepted, and I'm scheduled for another appointment about two weeks later for the replacement. I pick up the car and am assured that everything is fixed.
A few days later, another surprise: I can't fill up with diesel. The top of the tank is moving abnormally. Back at the garage: the technician notes that the tank needs replacing and finds it "rare," but tells me I can still drive like that, "it's not a big deal."
They open a file and promise to call me back. Three weeks later, still nothing. I follow up again: this time, they tell me that it won't be covered under warranty, on the pretext that "the workshop hasn't touched this part." Clearly, I was the one who broke the tank... what a coincidence, right next to the one that had just been replaced!
After several reminders, even management remained silent. It's a real scandal. A total lack of professionalism and customer service.
I absolutely do not recommend this garage.
Our legal assistance will now take over.
Sylvie Blanc - 2 months ago
Extremely disappointed! My Peugeot 308 has never been serviced at any other garage than yours, and its last service was less than two weeks ago. However, I had to go to Firstop to get a quick and effective solution to a water leak in the passenger compartment. As a valued customer, I still don't understand how a company like yours could leave me with this problem when others were able to provide a solution. After I followed up, the only response I received from the Istres garage was to contact the Salon location directly…
johann PANCARTE - 3 weeks ago
I was able to get a quick appointment for my 208's service despite the holiday season, the welcome was courteous, and the courtesy car was practically new (albeit at a cost of €24) but very convenient. I am very satisfied with the service.
