DeSsma - 3 weeks ago
I bought my Dacia from a Renault dealership in Blanquefort with a 12-month external warranty. They sold it to me with the assurance that there would "never be any problems." Spoiler alert: there were.
I had my service done at the Renault dealership in Créon: €360 paid, then a call in the morning telling me the battery needed replacing for €350. Problem: it's covered by my warranty. So I simply asked them to use it. The response? Refusal. Too much work. Because it's not a Renault warranty. Even though all it takes is literally sending an email or making a phone call. I insisted: no effort whatsoever. They flatly told me to go somewhere else.
So I drove miles even though Créon is right next to my home. At the Renault dealership in Libourne, the advisor picked up the phone right in front of me, called Label Garantie, understood the procedure in 2 minutes, rescheduled the appointment, and the battery was replaced without a hitch. Quick reimbursement, zero problems.
The moral of the story: in Créon, they know how to take a payment, but not how to assist a customer. In Libourne, they simply do their job. The difference in professionalism is enormous.
Amandine SAVY - 4 weeks ago
Excellent service and advice for the tire service and change. A good professional.
Audrey KOTHE - 7 months ago
The team was very welcoming.
During the test drives of the cars we were interested in, I asked them to fix the turn signal on my car, which they did immediately.
The branch manager communicated very well. We ended up buying the car through them.
Tony Guenon - 4 months ago
Clear and very precise service. Excellent support, I have absolutely no complaints. The team was fantastic 👍
Val Naurais - 7 months ago
I had agreed when booking the oil change appointment that the car would be ready by 12:00 PM, so they scheduled me for 11:00 AM.
I arrived a little early, the man took the paperwork, had me sign, and told me the car would be ready at 5:00 PM. I replied that this wasn't possible and explained what had been agreed upon when the appointment was booked. Then, quite calmly, the man said, "Well, we'll see about that when you get back." What bothers me most is that there wasn't even a word of apology, nothing. I had planned ahead for this appointment for a week because, like many people, I work. So I'm giving one star for lack of respect and consideration for the customer.
