GARAGE CITROEN ASNIERES REPARATION

Alexandre - 2 years ago

[UPDATE 08/06] After making another appointment at a Stellantis dealership and after a few days of diagnostics, it turns out the problem was [Drumroll] simply a software update (related to the engine and transmission). I just got my car back and, lo and behold, NO warning lights at all! The mechanic even laughed to learn that some of his less scrupulous colleagues consider it standard practice for Peugeot to have warning lights on their vehicles. So, nearly two months wasted because of the incompetence and apathy of this "garage." Still just as angry, but nonetheless happy to see that Peugeot can finally be represented by empathetic, professional, and above all, competent people. [Appointment 18/04] At this garage, the professionalism and service are on par with the manager's friendliness... Mediocre. I had an appointment for a diagnostic check on my Peugeot 2008 (2020 model / 35,000 km) after several error messages started appearing recently. The initial phone reception was quite friendly. I mentioned that I needed a courtesy car while the work was being done (included in my Peugeot contract), which the person I spoke to didn't seem to mind. The day of the appointment arrived, I dropped off my car, and the person who greeted me (who seemed to be the manager) told me my loaner would be a Citroën C1. However, it was ancient and in a deplorable state (see photo), dirty inside and out, scratched, dented, and the trunk was sealed shut... A disgrace! Anyway, this woman told me she would call me the next morning without fail. "We don't waste time here," she added. The next morning, having heard nothing, I decided to call her around 4:00 PM to get an update on my vehicle. She replied in a smug and visibly annoyed tone, "Well, the diagnostic is in progress, you'll have to wait," as if I were bothering her. In that case, it would have been better not to commit to calling me the next morning, or at least to explain that it was taking a little longer than expected. The day after that, I received a call from her saying, "It turns out it's not a battery problem after all. You'll get this lane-keeping error message with a beeping sound every time you start the vehicle. Your battery is fine; we charged it, so we're not replacing it." How strange! This repair is covered by Peugeot, and magically, it's not necessary. I came to pick up my car today, and the manager told me: "Well, we did three road tests, it's perfect, no more warning lights except for the battery one. We'll see if they come back on!" She finished in an irritated tone, saying that since it was a technical issue, I didn't owe them anything and that she had therefore worked for free, as if she were being incredibly lenient towards me. No, Madam, I pay every month precisely so I don't have to take my wallet out when I go to the garage! I took my car back (with the seat misaligned without even checking it, and on top of that, it was dirty, even though exterior cleaning is included in a service; perhaps she wasn't aware of that, who knows?) and after only a few meters, we were off again with just as many warning lights and alerts (except for one). In conclusion, two days and they've done absolutely nothing. They don't know, they can't do anything... In short, a feeling of wasted time and of dealing with a garage that only bothers to help customers who will pay them directly in cash. I will obviously be forwarding my case to the complaints department as soon as possible, because no, we don't pay for a car every month and expect it to have defects, and no, we simply cannot let this go.

Regis Dubois - 4 years ago

The best!!! I went there this summer, I was going on vacation with a hole in my exhaust. I hadn't made an appointment, but they squeezed me in between two. What service! Since then, I've learned, and now I'm making appointments 😉 Honestly, what a welcome! Two amazing women, super-smiling, fast-paced, efficient, it's a blast. I dare say "girls" because they're cool and professional. So, I went back recently (by appointment) and dropped off in the morning, picked up the same evening. They're not the type to keep vehicles; they have to come out quickly and well. I have nothing to complain about, I recommend them a thousand times over! Thank you for your efficiency, and to the mechanics too 😁👍

Charles - a year ago

Too many recurring problems with this garage: - Breakdown on the highway due to a problem with the oil filler cap. - Oil level not topped up after the breakdown (2 liters of oil paid for by me). - Water level too high; there is indeed an overflow, but the levels should be between the two indicators, so it was clearly an error. - Oil filler cap broken by the mechanic, which caused the warning light to come on and required another 2 liters of oil to be added. The garage agreed to redo the oil change and replace the cap despite it being non-compliant, but they should have removed the oil pan to retrieve it, given me a discount on the final bill, and reimbursed me for the oil I used. That would have been the least they could do. They may say it's just their word against mine (which is true), but I know perfectly well what happened. I didn't break the cap, and either it's still in the crankcase, or someone broke it first and put it back anyway. In either case, it's worrying. So, avoid it.

Michael Maklouf - 2 years ago

Excellent customer service! Despite an update issue on my vehicle's tablet, the garage responded quickly to my request, even without an appointment. The manager was very efficient despite her busy schedule. I thank her warmly and highly recommend this garage.

Jean-Yves “JyV” RUAULT - 2 years ago

Easy to find, friendly welcome, and quick vehicle check-in. Update to my review: The garage told me they needed to carry out work for safety reasons, but "it adds labor," they didn't send a quote, and in the end, the bill increased by over €700. And when I asked them at the time of picking up the vehicle, "What if I can't pay you?" they replied, "Well, we'll keep the car." I'm not sure they were joking...