Yoann Pasquier - 7 months ago
I was more than satisfied with the work, professionalism, and dedication shown by Mr. Richard. He reassured us about the repairs to our Clio 5, especially regarding the cost. The final price was a pleasant surprise, and the work was done with great care. He was quick, efficient, and attentive to his customers. Thank you again for your help.
Estelle CHEM - 4 months ago
Very happy with the relationship with the two people I met. The appointment was quick. I was able to easily get detailed explanations.
Very satisfied, I'll be back!
regis noicy - 7 months ago
As always, everything is perfect with Mr. Richard and his team.
We needed to trade in our Captur Hybrid on a long-term lease, and Mr. Richard and Mr. Dylan Ame offered us a Symbioz Hybrid.
Their only concern is customer satisfaction, and they go the extra mile to always find the best solution (whether it's for a sale or for car maintenance). Thanks also to the mechanics.
I highly recommend this garage.
CLAIRE GARNIER - 10 months ago
Mr. RICHARD is a very professional person and a valuable help when you find yourself faced with procedures that are not moving forward. My vehicle under warranty had a noise problem, and I was being sent around in circles to another garage of the same brand. Fortunately, Mr. RICHARD took things in hand and moved the file forward much faster than I would have thought possible. A true ally for his clients! Thank you again for your professionalism and commitment. I recommend him with my eyes closed!
S D - 10 months ago
Since the boss asked me to treat myself by writing a negative review of his garage, here it is: as soon as I arrived, as soon as I left, while I had an appointment for my car set a few days earlier for an electronic diagnostic by suitcase, the time of which had been confirmed to me the day before by phone, the boss tells me at 8:15 a.m. that he will not be able to take my car today, and that we will have to make another appointment because his technician is not working this afternoon. I try to explain to him that I had to take the day off, that we came with 2 drivers, that we do not live nearby, nothing works, obviously it is me who does not understand the situation. No apology from him, at no time did he show any regret for this situation, and on the contrary, he suggested that I go to another garage. No effort was made to find a solution, the customer relationship with this garage is deplorable. I won't be going back. As a loyal customer of the brand and having worked in the Renault network a few years ago, this lack of professionalism, which harms Renault's image, was naturally reported to management.
In response to the reply:
Of course, everything was clarified when the appointment was made by phone! Of course, I'm loyal to the brand, having owned two Renault cars. Stay as you are; you're perfect, as the other reviews attest. Good luck, and don't change a thing!
