Tanguy Rallye 17 - a year ago
Correct
Y A - 2 months ago
I used the Peugeot Gouillou garage, approved by my insurance company, to repair my car after an accident.
Sébastien was very attentive and found a solution to the problems I was experiencing.
The receptionist is always friendly and very professional in handling your case.
My car was returned to me in impeccable condition, cleaned inside and out.
I am therefore very satisfied with both the service and the interaction with them.
Y. Andrieux
Vincent Lepan - 4 months ago
Title: Very bad experience – refusal of warranty service
Review:
During my first visit to this Peugeot garage, the service was quick and efficient for a window problem, and I had no complaints at the time. It was only later that I learned that they had not obtained (or provided) warranty coverage for this repair.
During a second visit, for a fleeting engine warning light indicating insufficient pressure, the garage explained to me that, due to the "short-lived" nature of the message, they could not file a warranty claim or take steps to complete the repairs.
I got the feeling they didn't want to handle the case, which disappointed me greatly.
Lack of transparency, no follow-up, and refusal of warranty service: I do not recommend this garage.
Bertrand Schutz - 6 months ago
Passing through on vacation with a broken air conditioning system.
In the summer, it's difficult to find a garage that will take you in...
This garage took us in without an appointment and did everything necessary for a complete diagnosis between scheduled services. The air conditioning couldn't be repaired, but I've never received so much useful and relevant information, especially considering it's a Volkswagen and the garage specializes in Peugeots.
The information was clear and precise regarding the condition of the parts and the source of the problem. In my case, it was a grounding issue with the compressor.
The invoice was issued with clear notes for my mechanic, who will be able to take over the repair several hundred kilometers away.
I am very grateful for the welcome we received and the thoroughness with which our problem was examined.
DAVID David - 2 months ago
Avoid this garage.
It was my car that was damaged. The insurance company sent it to their partner garage. The mechanic carried out repairs costing around €5,000.
At the end, he told me, "Your engine is dead."
I replied, "Why didn't you tell me before you started the work that the engine was out of order?"
He said he didn't know. Then he told me I still had to pay the €600 deductible.
I wasn't able to get my car back, and he then sold it.
