René Ragheboom - 5 months ago
Excellent service
Lenine MONTEIRO - 3 months ago
I received a fantastic welcome at this garage, thanks in particular to my advisor, Kevin Moreira, who was incredibly patient and attentive, providing excellent advice and answering even my most trivial questions. I also commend the professionalism of his colleague, Kylian. I highly recommend them; I am more than satisfied with the car I chose – 10/10.
Laura - 3 months ago
Car pulling to the left → appointment at the garage. In the meantime, I get a flat tire, so I put on the spare. Out of sheer courtesy, I let the garage know that it might lengthen the inspection because the tires will need changing.
D-Day: pleasant welcome, loaner vehicle (for a fee, of course). In the evening, they tell me that my car has “no problems,” but that they still drove it an extra 36 km. A real “dynamic” test drive, apparently.
And then, the gem of the day: they explain that the flat tire probably caused the pulling to the left, even though the flat tire happened AFTER. When I call them back, I'm met with a magnificent sigh:
“FFFF… fine, I'll take your word for it.”
Professionalism = 0
Then, the same gentleman also tells me that my car “was in an accident, the paint job was redone, right?” When I replied that I wasn't aware:
"You weren't aware?"
Well, no: it's not my vehicle, it's my mother's, something he could have understood from the start with a registration and driver's license in the same name.
A mix of contempt and condescension, which I obviously pointed out when I picked up the vehicle the next day.
Result:
- "No problem" found
- Tires just reinflated (not changed)
- Recommendation to change two tires plus the spare, but without doing anything else because "it could be dangerous since you drove with an underinflated tire."
And €241 in my bank account for absolutely nothing, except gratuitous arrogance and extra mileage.
In short, an experience where you pay a lot to leave exactly as you arrived, with the added bonus of a condescending attitude. So much for professionalism. 👏
Anna mh - 3 months ago
Excellent service and a truly professional workshop manager. My C3 had its 4-year service and everything went perfectly. Reliable and efficient service, I highly recommend them!
sylla ibrahim - 3 months ago
A huge thank you to Kevin for his support from start to finish. He was available, clear in his explanations, and truly attentive. Thanks to him, financing my vehicle was simple and stress-free.
