Heures d'ouverture
nassim Boussad - 2 weeks ago
A garage to avoid at all costs. This establishment embodies every negative stereotype about mechanics, including dishonesty. Following a problem with the screen or radio on my 2021 Peugeot 308, I did some research beforehand to avoid an authorized garage. Unfortunately, this type of fault can only be diagnosed using Peugeot's official software, Diagbox. Since this software is almost exclusively owned by Peugeot dealerships, I had no choice but to go to Sofida in Sin-le-Noble (59). The first available appointment for a simple diagnostic was scheduled for a month later, at 10:15 AM. The diagnostic was finally performed at 2:25 PM and finished at 2:27 PM, as indicated on the report. Two minutes of diagnostic work cost €138. Following this diagnostic, I was presented with a quote of €1,052 for screen replacement, even though the vehicle is less than 5 years old, which clearly raises questions about its reliability. Dissatisfied, I asked to speak with the technician to understand why the screen needed replacing and not the NAC (Navigation/Audio/Connectivity) system. Upon reviewing the diagnostic report, I noticed a fault with the NAC was also mentioned, information I immediately relayed to the receptionist. After waiting approximately 20 minutes, I received a second quote. This one no longer mentioned replacing a part, but only carrying out repairs. No clear explanation was given for this change. When I pointed it out, I was told that the receptionist was "just passing on orders." I then requested a copy of the diagnostic report, which had already been billed at €138. I was told that it wasn't possible immediately due to supposedly confidential information from the technician and that the report would be sent later by email. The next day, during another call, I was told that the report was confidential and couldn't be sent. When I finally went to the garage in person, the report was given to me after a 10-15 minute wait. However, it contained no name or personal information about the technician, which makes the previous refusals unjustified. Lack of transparency, inconsistent quotes, contradictory statements, and no consideration for the customer. Profitability seems to take precedence over the obligation to deliver results. I strongly advise against using this garage. Photo #1: Diagnostic invoice Photo #2: Diagnostic report
Virginie B - a month ago
I am delighted to share this review to highlight my satisfaction and the professionalism of the salesperson, Gauthier. I am very happy with my purchase of the Peugeot 2008! Excellent vehicle, perfectly meeting my expectations. Gauthier was very professional, welcoming, and offered excellent advice. A pleasant and stress-free buying experience. I highly recommend him!
Luxtos 98 - 2 months ago
After a collision with another vehicle, my insurance company referred me to this garage for repairs. It turns out that this was also where I had bought my car four years earlier. After nearly three months of waiting, the appointment finally arrived. I left my car for a week, and when I returned, the work seemed impeccable: no trace of the accident, a truly meticulous finish. However, after a few minutes of driving, I realized that the rearview camera was offset by several degrees, rendering it unusable (a problem that hadn't existed before the repair). After discussing it with the garage, they explained that this was "normal," but they still offered to calibrate it a month later, to no avail. Another month later, the camera was finally replaced, and everything was working properly again. It turned out that the camera mount had been broken when the rear bumper was removed. In summary, the bodywork is very good, but you have to be attentive and insistent to ensure everything is taken into account. If I hadn't said anything, I probably would have been held responsible for the problem, whereas in this case, the garage had to pay for the repairs. Special mention to the workshop manager, very professional and accommodating!
Helene Dambrine - 3 months ago
I entrusted my Peugeot RIFTER vehicle for a recall campaign. Everything went well, I was clearly explained what would be done with the oil change also covered by Peugeot. I had to come back the following week for a final manipulation because the software was not working the same day and I was taken very quickly in 10 minutes it was finished. The staff was welcoming and smiling.
Maxime Manet - a month ago
I recently took my car in for a windshield replacement. I noticed that the dashboard is scratched. This is unacceptable! It's a brand new car, too. I'm furious! I advise against going there for this type of repair. Otherwise, the service is very good.
