Myriam Gautier - a month ago
I'm sharing my experience to prevent others from wasting time and money.
I contacted this garage for a timing belt replacement. Over the phone, they quoted me €1200, without specifying that it was an approximate price. So, I accepted the appointment for the very next morning at 8:00 AM, making special arrangements even though I don't live nearby.
In the early afternoon, the garage called me back to tell me the price had gone up to €1700, an increase of €500, for an additional part. When I asked for an explanation, they told me that "the €1200 price was approximate" and that "this part needs to be changed 9 times out of 10."
Frankly, if this part is almost always replaced when a timing belt is changed, it should have been mentioned from the start. A €500 increase is far from a simple adjustment.
I therefore refused the service. When I picked up my vehicle that evening, I expressed my dissatisfaction with the significant time wasted (nearly two hours round trip) and the lack of transparency. No apologies were offered, only justifications.
After contacting several other garages, I was told that this type of practice is not normal and that the estimate should have been clear from the outset.
Lack of transparency, unclear communication, and a defensive attitude instead of a willingness to question the service – a complete lack of professionalism. I strongly advise against using them.
Veronique Confais - 5 months ago
Avoid this garage at all costs. I went there twice for a simple problem I'd diagnosed myself. They overcharged me (more than €2,000). A red warning light is still on. I'm going to have to find a different garage. This has to stop.
Lenaic Valin - 7 months ago
I regularly use this garage for servicing my 308, and what can I say except that everything is top-notch and impeccable. It's great to have a quality garage in the area.
I also received excellent assistance from Julien when I was looking for a new car. He gave us great advice, guiding us toward what we truly needed, which is clearly no longer the case with most dealerships these days.
In short, whether it's for servicing or buying a car, I recommend them without hesitation.
M A - 5 months ago
A big thank you to Lucas from the GDM Peugeot Houdan dealership for his professionalism, availability, and kindness. Thank you also to the entire dealership team for their warm welcome and quality support. An impeccable customer experience!
MAB
F H - 9 months ago
I went to this garage for my vehicle. I received a very warm welcome, they took care of me quickly and found an effective solution to my problem. I rarely leave reviews, but honestly, they definitely deserve the 5 stars.
