MrBrains. - 10 months ago
Excellent services
Frédéric ADOU - 9 months ago
Cool
Gwenn G. - 3 weeks ago
Excellent experience.
After purchasing my vehicle, I had a few questions regarding maintenance.
Kilian was responsive, professional, and transparent, quickly providing the necessary documents.
My case was thoroughly clarified.
I highly recommend him.
vincent Gillet - 2 months ago
Following a very pleasant initial contact with Mr. Peretti, I purchased the E-C3 from the dealership. I bought it for my elderly father, who wanted to ensure certain comfort features. Preconditioning the vehicle was important to him because, let's face it, it's a real comfort not having to scrape frost off the ice on chilly mornings or getting into a car that isn't 40°C in the middle of summer. At his age, you get cold easily and dehydrate even more quickly.
Mr. Peretti assured me that this feature was indeed available on the MAX version. Perfect. I was reassured, I reassured my elderly father, and we decided to order from the dealership rather than through a car broker.
Upon delivery, and thanks to Gemy's excellent advice, we waited 30 days for the connected services to activate. We calmly watched the app display "Activation in progress." After this period, our app still displayed the same message, and we decided to contact Citroën support, who told us that the service was no longer available for our vehicle.
I wrote a polite email to the sales representative and waited another 30 days. No luck. The response was probably still being processed. I wrote a formal registered letter, and lo and behold, I received a call from the sales director. He politely confirmed that my father and I were out of luck and that, yes, the sales representative had made a mistake.
As you can imagine, Dad won't be getting the feature he so desperately wanted, and Citroën has no way of correcting this regrettable error since, as they say, the option has been removed by Citroën.
I confess I'm a little tempted to try my luck in the workshop. As for the sales side of things, I'm completely fed up. I just let out a little Gemy-ism. And to top it all off, Dad thinks I'm an idiot. I can't wait for Christmas. 😉
Joël CHEVRIER - 3 months ago
I have been a loyal Citroën customer for several years and am satisfied. Following a manufacturing reorganization at Citroën France, the delivery of my new C3Max Hybrid vehicle was significantly delayed (3.5 months).
With this message, I would like to express my full support and gratitude to the team at the Citroën GEMY Le Mans dealership.
- Mickaël – Sales Representative – kind and very professional, always finds solutions to satisfy the customer, and is also very empathetic and attentive…
- Nicolas – Calm and reassuring – after very regular follow-up, he always provided me with information on manufacturing, shipping, and the progress of my order. This was then followed by Jean Marc, in the same spirit.
- A big thank you to Mr. Louis Bodinier – Sales Manager – with great empathy, professionalism, and, above all, attentive to customer requests. He did his utmost to satisfy my requests and was very efficient. Thanks again to him.
- Chloé, who, with her charm and kindness, is fully conversant with the client's administrative and financial files. She answers any questions you may have and always provides immediate answers.
- Julien, very courteous – answers questions perfectly, especially when handing over the vehicle, and helps you with operating procedures, always being available if needed.
A big thank you to the team at the Citroën GEMY Le Mans dealership, who were able to fully satisfy and reassure me. I will recommend this team. I would like this message to be sent to the relevant people at the dealership as well as to CITROËN France Customer Service.
Sincerely,
Joël CHEVRIER
