Маrie - a week ago
Following your response, which clearly demonstrates your lack of respect for your customers: The coolant level was checked by you, and no defects were detected by your team during servicing. To blame my mother, who only had to drive about 20 km to get to work and your garage, is truly shameless. Renault's contribution, which you estimated at 50 to 70%, is barely 10%, yet the amount received is a mere 10%. It's not even your contribution; you offered no compensation whatsoever for a recent car purchased for over €10,000…
Furthermore, if it were a case of negligence, Renault wouldn't have covered anything. We regret having contributed to the dishonest practices of a local garage we thought we could trust.
Deep disappointment following the purchase of a recent, low-mileage vehicle for my mother. Although the car was exclusively serviced there, it broke down after only a year.
We're now faced with a bill for several thousand euros, which is almost the same as the purchase price of the vehicle.
Yet we were loyal customers: on our recommendation, my grandmother also used their services. Despite this family trust and the obvious problem with such a new vehicle, the garage offered no compensation, leaving us to face this financially disastrous situation alone.
It's disheartening to see that customer consideration ends as soon as the sale is finalized. We should have commissioned an expert assessment to determine whether it was a hidden defect or a lack of conformity. We bitterly regret having recommended this establishment. A blatant lack of humanity and professionalism.
Julien Peroches - a week ago
Following our purchase of a Mégane e-tech, which we are completely satisfied with, I wanted to commend Romaric, the sales representative at this dealership, for his professionalism and helpfulness. Coming from the Loiret region, we certainly don't regret the trip. A flawless experience; thank you again, Romaric.
jean pierre bernard - 2 months ago
I am very satisfied with this garage, especially regarding vehicle purchases. Last September, I acquired a new used vehicle, and as usual, everything went smoothly. A special thank you to Romaric for his welcome, advice, and responsiveness. I highly recommend this company for its thoroughness and professionalism. Thank you again.
Laura Philipponneau - 3 months ago
I knew exactly which car I wanted and I'm very happy with my Renault Captur purchase; it runs perfectly. As a token of appreciation, I even received an orchid. Thanks again to Romaric for his warm welcome and attentiveness; everything went very smoothly from start to finish.
Sebastien Moquet - 4 months ago
I am very satisfied with my purchase of the Renault Koleos from Cyril BASCLE's garage. The welcome was warm, and the salesman, Romaric, was very professional and attentive. He took the time to advise me thoroughly and answer all my questions. The vehicle meets my expectations, was delivered in perfect condition, and on time.
A big thank you to Cyril and the entire team for their professionalism and kindness! I highly recommend this garage.
