Claes Arp - 10 months ago
I have already written my remark.But ok, one more time: 62 days in the workshop to replace one faulty injector is not what I expected from a French car in France. Had the same problem in Sweden and it was corrected in 3 days.
Sean Odwyer - 6 months ago
Rented a car there for over two weeks. good price and car was new and excellent. 5mins from airport dropped us and collected us from airport. will us again
M B - 8 years ago
Some staff are not very friendly. I spoke with two different members of staff and got a different price for trade in of my vw vehicle. You CAN haggle the price despite them saying it's not possible. On 18000$, get at least a €1500 reduction.
Marc Fresko - a year ago
Customer service here is so poor that it is at third-world levels.
I bought a car here. Actually that went well, no real complaint.
It is the Service department, and the dealership’s customer service, that are the real problems. Not the work that the service department does – no complaint there – just the sheer difficulty of dealing with them, with their inefficiencies, their lies, and lack of care.
I booked my car in for some work, and asked how much it would cost. The agent promised he’d send me cost details – he did not. No problem, I called back a few days later and the same happened. I called back another time a few days later and the same happened. And again. And yet again! Five times…
When you try to call them (May 2024) you can wait 20 minutes or more to get through to the switchboard. Then the Service department often just does not answer. So you can imagine, the above calls took up a very large amount of my time. I tried to email, but the email address on their website was invalid (it has since been removed)!!! I tried online chat, but the agent (Ludovic) said he could not do anything – he could not even pass on my request – then hung up on me (he suggested I phone them, what a waste of space)…
Eventually I got through to someone and complained, strongly. I asked for the Service Manager to call me. He didn’t – he seemed to think it was OK to delegate the call to some minion, who did call me. This man sent me, finally, a quote. But when I explained that I wanted to complain (really, all I wanted was an apology for them wasting hours of my time) he really did not care; instead of apologising, all he could do was to repeat, endlessly, that they are busy and overworked. No apology.
Pathetic. Insouciance, unwillingness to take any responsibility. This has been a real case study in how NOT to treat customers.
In case you are wondering, I speak fluent French, but I am choosing to write in English because I find it difficult to write good French – sorry.
Benjamin A. Kergueno - 3 years ago
I have been delighted with my experience at Peugeot 2nd hand department in Nice and especially their saleswoman Andrea Modica, she's been super proactive even if I had very specific request. In just 24h everything was sorted out very clearly and smoothly. If I had another van to purchase I wouldn't go anywhere else
