SASU CONTACTS AUTOMOBILES

Anas Lab - 2 years ago

I’m writing this in English since it is my native language, hopefully google will translate it for everyone else. I purchased a 2020 Ford Focus ST-Line from Lydie at this dealership the end of August, 2023. The experience of buying the car was great, she was very helpful and made the buying process quite enjoyable and simple. I had purchased additional warranty IN CASE anything were to happen to the car. Today I visited them again because I could hear a small noise coming from my transmission when backing the car up on an incline, Lydie unfortunately wasn’t there but her colleague was, he spoke English and did his best to understand my situation and helped me to explain my issue, however he then offered to get me the “service technician” to come and checkout the car to see if the issue I described is serious or not. From the beginning he was very rude and aggressive, he basically made me look stupid and told me in a very rude manner that “he has the exact same car and that there is no noise present”, what a coincidence! He also told me “If you want to leave it here and PAY THE INSPECTION FEE, you can, but it’s a waste of your time” First of all, I have warranty on the vehicle, so why would I pay a fee to have the car inspected when the issue happened 2 months after purchasing the vehicle? Secondly, sure maybe the noise is very subtle or maybe it’s completely normal, but his manner and tone that he spoke in was not necessary and very unprofessional. My experience started very good and unfortunately has become negative.

Mathis - 2 years ago

Super

Adam Hamzai - 3 months ago

Thank you for the excellent work. I brought my car in to have the glow plugs replaced. Everything went very well. I recommend choosing an authorized service center/official dealership, even for a 2016 vehicle.

Nicolas Isnard - 5 months ago

Hello, your salesperson's incompetence began with the first quote, which he completely overestimated. This attempt to get money from me is completely dishonest. I can't imagine how many gullible or uninformed people must have fallen for it. After the third quote, which seemed reasonable to me, I accepted the work (a key creation and programming following the theft of my original keys), and then the long wait began. Once the keys were cut, the garage couldn't match them to the vehicle, even though it was a Ford. I don't understand how the garage could be so poorly equipped for something as simple as programming a key. So they sent my on-board computer and the speedometer (combination) to a service provider who offered to do the matching for €500 (an extravagant sum!), and who contacted me, explaining that the combination wasn't enough to match a key, that the garage had therefore sent them the wrong parts for the service (another example of incompetence), and that they needed the entire vehicle. So I asked for a quote, and it got even more suspicious: €253 just for transporting the vehicle to the service provider, which was 11 km from the garage (for the record, another towing company offered the same service for €150), and I would still have to pay the programming fees once there. I should point out that at this point, the vehicle had already been immobilized for three months; for a simple key programming job, this is completely absurd, you'll agree. So I decided to stop the process and refused the quote. I contacted another service provider, and that was a completely different story. He offered me a programming quote for €85, which I accepted. He came to the site himself and fixed the problem in 15 minutes. Finally, someone competent... Also, a quick word about the emails full of spelling mistakes, the lack of politeness, the unreturned calls, the casual attitude and lies of the salesperson handling my file, even his accusations that the fact that they couldn't program the vehicle was my fault!? One might also imagine that a small gesture of goodwill would have been offered to me given the garage's inability to resolve my problem and the absurdly long delays, but no, absolutely nothing. It's just absurd: €348 to cut a key. In short, I don't want to generalize to the whole garage, but my experience with Ford Saint Grégoire can be summed up in these few words: absurdly expensive, long, execrable and incompetent

Philippe B - 4 months ago

I would like to thank the entire team for the excellent service they provided for my Ford, and in particular Mr. Baptiste W. From start to finish, everything was handled professionally. The staff were exceptionally kind, welcoming, and attentive. I would also like to acknowledge the goodwill gesture I received following the poor work previously done by another garage. I appreciated your honesty and customer service. I am very satisfied with the work done and your professionalism.