Paul Dillon - 12 years ago
I thought you should know that the brunette female receptionist at Renault in Sartrouville (Bello Automobiles) has a very bad attitude, which is a shame for such an important customer-facing position. I simply visited 25 January to ask (en francais) if I could put some air in the tyres of my bicycle (Simply Market Station Service next door told me I could ask at Renault). The woman was extremely rude. It was Saturday morning and the 'atelier' was closed but the office was very quiet and instead of offer to help me, she said she couldn't. I went to the VW/Audi dealer across the road (Societe Dacy) and noticed that the atelier was also closed but I entered anyway to ask. The gentleman (M. Poissoneau) gave me the same response about it being closed but he then proposed to get a portable gonfleur from one of the cars. He then proceeded to help me put air in the tyres. He didn't have to. His atelier was also closed and he was dressed in a suit (costume). I decided to return to Bello Automobiles to tell the woman that I managed to get help from Societe Dacy. She was on the telephone and after she slammed down the telephone (on a customer or supplier, I don't know) I then informed her that the man across the road was very helpful even though he was in the office and dressed in a suit like her. She did not take the feedback very positively and when I asked her her name she refused to give it to me. There are several reasons for providing this feedback. 1. I want her boss to know the way she treated a potential future customer, 2. I wanted Renault to know that these customer-facing people are the window into its business and every action is a reflection on its brand. My 2003 Renault Scenic may need to be replaced one day soon but even if their sales people are nice people and offer great deals, I will not return to Bello Automobiles based on the experience with this woman and I will not hesitate to recommend to a friend to visit M. Poissoneau across the road because the way he treated me today says a lot about his character. It's strange but it can be the 'small' things that make all the difference especially in these times in which car sales in France continue to decline each year. Cordialement, Paul Dillon, Maisons-Laffitte
Grigory Sharkov - 8 years ago
Bought a cat here. So far so good
Jean-Marc Wettstein - 2 years ago
Excellent service
Thierry Goury - 6 years ago
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Philippe JEGOUDEZ - 2 months ago
Two new vehicles purchased since 2021. The quality of the service, the professionalism of the team, their expertise, and their sales approach; all these qualities combined have led me to travel across France twice to exchange vehicles. A dealership whose level of expertise we wish existed in our own country! Well done, and best of luck for the future.
