Jessica - a month ago
Following a car accident, I chose this garage, which is approved by my insurance company, because I had a good experience with a salesperson there a year ago. The expert's report was sent by the assessor to the garage and the insurance company on January 12th to initiate the repairs. When I called the garage on January 20th, I got the impression they were just seeing the file. In any case, I can't get an appointment because "the parts need to be ordered, and we don't know the lead times at Audi," which I can understand, to some extent.
However, when I asked for a loaner vehicle for the duration of the repairs, the garage initially told me I wasn't entitled to one, claiming it was a matter for the insurance company. I contacted the insurance company directly, and they immediately sent a follow-up email to the garage, stating that a loaner vehicle should be provided if one was available. Having received no response from the garage, I followed up. This time, the garage claimed not to have received the email. The person on the phone resorted to playing with words, making what they called "humor," and insisting that the loaner vehicle should be paid for—even though the insurance company had already confirmed coverage.
Even so, after several experiences with various repairs at different garages, including other Peugeot dealerships, this is the first time I've had to insist so much and beg for a courtesy car, in a context that was perfectly clear and, moreover, governed by the insurance company.
This unprofessional and unnecessarily confrontational attitude encouraged me to switch garages, where I didn't even need to ask for a loaner vehicle because "it goes without saying."
I know how difficult customer relations can sometimes be, but this disrespectful attitude is completely unjustified. So sir, owner, workshop manager or employee, whatever your position, review your way of communicating and don't be surprised if the tone escalates.
Charlie - 2 months ago
I recently purchased a Peugeot 508 SW and I am completely satisfied with my experience. A big thank you to Sébastien, the salesman, who was professional from start to finish. He answered all my questions, gave me transparent advice, and guided me through the process without any pressure.
The car is in perfect condition, meets all my expectations, and the delivery was quick. You can really tell that Sébastien knows his business and cares about his customers' satisfaction.
I highly recommend this dealership and especially Sébastien for his professionalism and availability. Thank you again!
Marie Leblanc - 4 months ago
I contacted the Peugeot garage in Sillé, Bayi Automobile, for a car part (PSA). I called 30 minutes before closing time, at 5:30 PM. The person I spoke to was very cold, saying the offices were closed and only the mechanics were still working, but they did take the time to listen to my request. They assured me the part would be available the next day and that they would call me back. I never heard anything... well, I did, ten days later! I do not recommend them.
Céline Soyer - 4 months ago
Hello,
We are very satisfied with our purchase of a 3008.
Our sales representative, Sébastien, listened carefully to our needs and provided excellent advice to help us choose the right vehicle. Thank you to him for the warm welcome, the helpful guidance, and the time he spent finding the perfect vehicle for us.
Thank you again.
Maryvette Cotterel - 3 months ago
A professional and pleasant welcome; we are always satisfied with the answers to our questions and the services provided regarding the vehicle. A very good team.
Sincerely
