SERDA SARL

bertrand LARRAILLET - 4 months ago

I received an excellent welcome at this garage, of which I am not a customer. I brought my new Citroën, purchased elsewhere following an accident, to them because SERDA was approved by my insurance company. I had nothing but satisfaction, whether for the quality of the telephone or on-site reception, the punctuality, the deadlines, the clarity of the explanations, the loan of the vehicle, the quality of the work. Zero criticism. Thank you.

M C - 5 months ago

I don't usually leave negative reviews, but here, be careful. First quote: I was told €80, the gentleman looked at my car, confirmed that the hood latch part was broken on my Twingo 3. Two days later, the secretary called back: it wasn't the right part, we just received it, we checked on another Twingo... sorry, the quote will be €467! Is that surprising for the same part? First of all, their quotes aren't at all clear or detailed. In any case, I went to inquire elsewhere, the body shop did the same thing, talking about the same part, quoted €112, that's a big difference, really.

Delphine PROVOU - 9 months ago

This is the second time I've gone to this garage, which isn't my usual mechanic, for bodywork because they're a partner of my insurance company. Last year, I had a wing mirror repainted in a color completely different from the original. It was a disgrace that they tried to return my car in that condition. I had to insist they repaint it. Now, it's the bumper, where there's another color difference. I pointed it out as soon as I saw the car and said I'd call back, and they told me no problem. But when I called again, they refused to schedule an appointment. I had to call my insurance company, who sent an expert who deemed the difference acceptable. Of course, when it's someone else's car, it's fine! Not to mention the poor coordination with the garage: one person forgets the appointment, and the other has the car but doesn't have the sense to mention it! I had to go back there as if I had nothing better to do. My advice: check everything thoroughly immediately and, above all, do not take delivery of your vehicle. Keep the loaner car until the issue is resolved. I had been told this garage didn't do good work, and unfortunately, I learned that the hard way.

SEBASTIEN LANDAIS - a year ago

I've owned a Renault for seven years, bought new, and always serviced within the official network, most recently at the SERDA garage. I experienced a major, known Renault breakdown that required extensive work on the car, and since then, a chain reaction of problems I wasn't aware of beforehand has occurred. (The brakes were replaced just before the major breakdown, and no issues were raised upon return.) I sent a message two weeks ago and still haven't received a reply… I'm completely dissatisfied with the service. My vehicle is still making an unusual noise, and I will be returning it (again) as soon as I have the time. S. L.

murielle larriere - a year ago

Hello, I have been a customer at your garage for over two years. I have always found your service somewhat lacking, especially the customer approach: you can tell the staff is insufficient and the customer service is sometimes limited. But I've always put up with it until this week. Indeed, on Wednesday late afternoon, I contacted your branch by phone to make an appointment and then sent the email below to express my dissatisfaction. I followed up a second time by email today. But I see that I haven't received a call back. Hence this review. I hope you will respond to this message and find the words and the desire to see me again at your garage. ****************** Here is the email in question: I just called you. You put me on hold for more than 4 minutes without even bothering to put me on hold with hold music or anything. I therefore heard all your conversations with various customers, which, moreover, had absolutely nothing to do with me. I don't think this is fair to the customer. I would have appreciated it if you had taken my phone number and called me back. I'm telling you this. Now, could you please call me back to schedule my next appointment? This is following my last service: the brake pads need replacing. Furthermore, the problem with my navigation system programming still doesn't seem to be resolved. I've experienced jerking again while driving. Finally, I need the authentication code to restart my navigation system after a breakdown service call. These three points will need to be addressed during my next appointment at your garage. Looking forward to your call back, Sincerely, ***************