SAS SORAMA

Ben - 2 years ago

Nickel

HeliosVal - 2 weeks ago

The garage has offered good service in the past, with excellent customer support and a serious approach. Christophe's expertise was often accurate, and vehicle problems were handled efficiently. However, the price of parts and services has skyrocketed over the years, making some repairs very expensive (a common problem with all car dealerships). Unfortunately, I have to reduce my rating due to the following event (which is not the fault of the staff): I dropped off my vehicle in 2023 for an ABS repair (€2,500). A courtesy car was provided while it was being repaired. As the repairs took longer than expected, I kept the vehicle, and the garage did not renew the insurance transfer. During a hailstorm (a natural event, not my fault), the garage charged me €3,000, relying on a deductible that was presented as applicable only in cases where I was at fault. Despite my lack of fault and the fact that the vehicle belonged to the garage, I had to pay the amount. This experience was very disappointing in terms of management, customer information, and professional responsibility. This experience has broken my loyalty to the dealership. I will remember that Christophe and Christelle were good professionals, accommodating, and welcoming. I had to lower my rating from 5 stars to 2 stars.

Laurent FONGARO - 2 weeks ago

You pay €82.50 (excluding VAT) for a diagnostic, then over €2,200 for a timing belt replacement, and when you go to pick up your vehicle… it's a disaster. No cleaning, not even a quick pressure wash. Before I even start the engine, a tire pressure sensor error message appears. I paid for a diagnostic, yet they never mentioned it. What exactly is it for? So I refuse to drive away with a vehicle displaying faults from a Ford dealership. They then call me to tell me it will cost €45 for "one or two sensors." I agree over the phone. The result: a final bill of €275, without an estimate, without a written agreement, without the slightest explanation. And that's not all. As I'm leaving with my vehicle, a new warning light appears: low windshield washer fluid level. Go figure. You think you're entrusting your car to professionals, but you get it back with more warning lights than when you arrived and bills piling up unexpectedly. Here, they do the bare minimum, and the customer is left to deal with the rest. "There's a warning light, boss?" "It's not a problem, the customer will manage." -- Reply to the owner's comment below, as I can't respond live -- Don't lie, sir. You didn't provide me with several quotes for replacing the DPF and timing belt, but only one quote for the timing belt. Indeed, the catalytic converter was recently replaced by another mechanic. You therefore refused to work on that part, which is understandable, and I don't hold it against you since he has to pay for the repair. But please, be honest and don't distort the facts. You never provided me with a quote for replacing the DPF, which I would have refused. You only offered me a quote for the timing belt, which I accepted, including a diagnostic check before the repairs. This diagnostic check, supposed to take one hour, cost me €82.50 excluding VAT. The result on my invoice is as follows: "Catalyst fault + sensors to be replaced." However, this diagnostic check failed to detect a problem with the tire pressure sensor. This is far from a serious diagnostic check for a Ford dealership. Furthermore, you were fully aware that I was coming to pick up the vehicle the Saturday following the timing belt replacement, as the dealership had been notified in advance. We did not arrive unannounced. However, the plastic covers were still on the steering wheel and seat, and the vehicle was returned to me in a deplorable state, completely uncleaned, not even pressure washed, despite me having just paid a bill of €2,200. Is this how you also operate when selling used vehicles? Furthermore, I received the vehicle with a faulty tire pressure sensor, even though you were supposed to have performed a complete diagnostic check. No one started the vehicle? No one thought it necessary to inform the customer? Apparently, this seems to be standard practice at your dealership. Well done. For a Ford dealership, this is far from "high performance." Regarding the tire pressure warning light, the customer service representative only contacted me a week after returning from vacation, as it seems no one else is available to handle a case in his absence. Your teams can confirm this by reviewing his email exchanges, if you have any doubts. Finally, I did indeed give my verbal agreement, as I already stated, and I have never lied about that. However, I was quoted €45 over the phone, and I ended up with a bill for €275. Again, no one informed me of this increase. Apparently, the principle is simple: the customer will pay. In conclusion, everyone can now form their own opinion about your dealership. But in my view, it will be necessary to thoroughly review your customer journey.

Alain Bordet - 4 months ago

Good reception, very good work, thank you to Alexandre David and his team, thank you to the secretary who filled out my check. I am very happy. Thank you for the commercial gesture. You are good people.

patrick Guilaumot - a month ago

Hello, the initial welcome was good, but unfortunately I dropped off my car Friday morning and on Saturday I noticed whistling and other noises. I had to bring the car back. Very disappointed