GARY CHN - 3 months ago
After ordering a complete top case (rack + top case) from Acromoto for €268 including VAT, plus €85 for labor, I was asked to pay extra for a part not included in the quote: a top case cover for €78 including VAT.
During the installation, the mechanic called me over to ask if I still had the original plastic cover from when I bought my scooter in 2016. Since I never had it, he explained that the installation wouldn't be neat. On-site, I was criticized for not having asked for this part for almost ten years.
I pointed out that, as a non-professional, it's the garage's responsibility to inform me of the necessary parts in the quote, rather than forcing me to pay extra during the service. A compromise was eventually reached, but my scooter remains open at the brake light. (See photos)
The problem isn't the price of the part, but the way they charged me. The mechanic's only "excuse" was that it was his colleague's fault for not checking that I actually had the part before placing the order, but that they would be more vigilant with future customers.
As I was leaving, they also told me about an oil leak and that the front brake pads needed replacing, even though a complete service and new brake pads had been done elsewhere in June 2025.
Conclusion: unprofessional service considering the price I paid.
Nelson Nunes - a month ago
This garage is very responsive and extremely professional.
The problem with my Yamaha was identified and resolved quickly.
A big thank you to Alexandre De Sousa for his professionalism.
I highly recommend this garage!
Timothé Delattre - a month ago
A huge thank you to Acromoto! I received an exceptionally warm welcome and excellent advice from Didier and Shaima. From the initial quote to the final delivery of my scooter, they took care of everything and took the time to thoroughly explain how it all works. Thank you for your professionalism and kindness! I will definitely be back for servicing and maintenance.
Renato Poche - a month ago
A dealership just the way we like them. The welcome was professional, right down to the last detail. The motorcycle was delivered with all the necessary explanations and no pressure regarding the time spent. The salesperson even took the time to install the phone holder. Nothing but good things to say, even at the parts counter. Thank you. Best of luck.
Jeremy Souleyreau - 4 months ago
Perfect service and customer service at Acromoto!
I warmly thank Didier, who supported me throughout the entire process of pre-ordering, delivering, and receiving my new motorcycle.
He was very professional and understanding. It was a pleasure to interact with him. You can feel his true mastery of his subject and his passion. He is completely transparent with his customers and knows how to find the right words.
Thank you again, Didier.
I can only recommend you go there.
