Micheline Devriendt - 4 years ago
Ok
Sandra Bussignies - a month ago
I bought a Renault Scenic 4 from Garage Laurent. From my very first visit, I was pleasantly surprised by the warm welcome and the professionalism of the team.
I was hesitating between this and another Scenic at a different dealership. Gauthier took the time to talk with me and advise me on the right vehicle. His goal was to help me make the right choice that truly met my needs. He never tried to convince me, which is proof that he's an excellent advisor.
I chose the Scenic that Garage Laurent had to offer. The preparation and explanation of everything that was done were thorough. The added bonus was an extended warranty at a very affordable price, making the purchase a worry-free experience.
I also checked the labor and service rates, which were simply fair and reasonable.
In short: you can go to Garage Laurent with complete confidence, whether you're buying or servicing a vehicle. Laurent, Audrey, and the entire team will advise you and support you in the best possible way.
Well done and thank you again.
Ryad Ryutt - 2 weeks ago
Twice I've shown up at the emergency garage without an appointment, with a Renault Master van with a cherry picker that wouldn't fit inside due to its height, and a brake problem. Yet both times I was seen immediately as an emergency, and the mechanic even had to do the work outside because the vehicle was too high to enter the garage. The parts were available right away, no waiting at all. Honestly, I highly recommend them; everyone is pleasant, from the mechanic to the reception staff. Nothing to complain about, keep up the good work!
zouzou59 retro - 3 months ago
Mr. Laurent is very attentive to his customers, and his wife is very welcoming, always offering a kind word of sympathy.
Nothing to say except that I recommend this mechanic without hesitation.
ADORNI JEAN-MARIE
Florence - 3 months ago
Where to start? Always be factual.
My husband came in twice to have a set of keys remade. He and the garage employee agreed that everything was fine. We told him it would take 15 minutes to remake them as soon as they arrived. The call went through.
Great, we arrived. And then, to his amazement, we told him to make an appointment (no problem, that's for sure), but now he has to arrive before 4 p.m.! What can we do when we work, or what's more, we can't come on Saturdays because the person who takes care of it isn't working (which is always for sure). We told him that we wouldn't have it done at his place due to lack of availability.
The problem lies in the fact that at no point was the appointment time discussed.
I called, asked to speak to the garage manager, and there! Long speech about making appointments, a dialogue of the deaf, and he gets carried away, except that at no point was this the case for us!
He even apologized. A customer for 30 years, or more, from father to daughter, Change is now! 😉 We understand that.
What a lack of respect, when he also takes you hostage, telling you: "I have your check, it doesn't matter to me, I'll cash it even if you don't show up." Oh, what a display of professionalism! Lack of empathy and effective interpersonal skills. I'm not going to fall into clichés, though! This wouldn't have happened with Jean Philippe!
Don't bother responding, with a derogatory speech or even in the same tone you used verbally with me.
The result that won't change is that I won't remain a customer of yours. It doesn't make you feel any better, don't worry, me too!
