Tim Jaggard - 3 years ago
I arrived at 9 am on a Saturday morning. The trailer electrics plug was broken and the trailer jockey wheel demolished. I was welcomed by the manager and a technician sent to look at the problems. A hour later I left with both jobs done. How lucky am I
Thank you Feu Vert.
Johansen Ch - 6 years ago
Correct
Elodie Toulouse - a month ago
I came in today for a wheel alignment, and only the front wheels were adjusted (the rear ones aren't adjustable). Even though the work was done very well, we were charged more, initially claiming it was due to the age of our vehicle (it's over 30 years old), and then offering another excuse: it has ABS, which makes no difference for a simple alignment. In all garages, the price depends on what's being adjusted: toe, camber, caster, etc.
Flo Secle - 2 months ago
Overall, I was quite satisfied with my visit. You reassured me about the condition of my tires and even upgraded my AdBlue system free of charge after my purchase. However, the attire of some of the employees needs improvement. This isn't the way to dress when interacting with customers; brand image is important, in my opinion. Be careful with this lack of modesty.
Thank you nonetheless for everything else.
Johan Vano - 4 months ago
I'd like to share a more than disappointing experience returning a rental truck to this Feu Vert center.
When I arrived, only one employee was already serving a customer at the counter. Two other people were also waiting their turn. Nothing unusual so far... except that three other employees were sitting behind their computers, chatting among themselves, with no sign of any traffic, of course, nor an ounce of interest in the waiting customers.
It's hard to understand how, in a business that's supposed to place customer service at the heart of its priorities, no one thinks to come and help clear the queue. A minimum of versatility, organization, and common sense would make a huge difference.
This kind of scene gives a disastrous impression:
• Total lack of efficiency,
• Zero team spirit,
• No consideration for customers who waste their time,
• And above all, non-existent customer service.
What's most shocking is the contrast between the message—"At your service"—and the reality on the ground: passive employees, not a word of apology, not an effort to improve the situation. This is a far cry from a smooth and pleasant experience.
Feu Vert Lons should seriously review its personnel management, strengthen training in reception and customer relations, and, above all, restore meaning to the word "service."
Because if the brand truly wants to build customer loyalty, this kind of attitude is going in exactly the opposite direction.
In short: a frustrating experience, a feeling of total abandonment, and a tarnished brand image.
I sincerely hope management becomes aware of this type of dysfunction, because this store is light years away from 5-star service. But that's hardly surprising when it only has a 3.7/5 Google rating.
