Joyce Heuninck - 8 years ago
We ordered something at this place that was supposed to arrive two weeks later. According to our account, it was already delivered, so we went there... But suprise... It wasn't there yet. So we went back on the foreseen date. It didn't arrive and maybe it was never going to arrive according to the personnel!!! It disappeared from our account as well without any warning!! I hope we will get reimbursed in a decent time period! They are very unprofessional!!!!!
Wouter Bailleul - 8 years ago
I wish I could give 0 stars. Wanted to buy a campsite refrigerator (glaciere a absorption) to go camping. Ordered one online (on 13/07) that was in promotion (30% off, so even with the already bad reviews, I decided to take the risk) and deliver it to the Feu Vert Montpellier Ouest for pickup. It would be available on the 21st.
I received no information by mail on the status of the package, but in the online account the status changed to "attente de retraite" on the 18th so I went to Feu Vert but of course (...) they didn't receive anything. They also couldn't help me since I ordered online and they could only see that something was going to arrive on Friday (the 21st). On Friday, the status was still the same and we went back to Feu Vert, but no package was there and they also couldn't tell when it would arrive. Saturday I called and was answered by an apathetic person that couldn't care less about the whole thing. Package was not there so I decided to cancel since our holiday trip started on that day (and thus without refrigerator). In the mean time I also tried to contact the (national?) client service but never got a response.
I am really wondering how difficult it can be to ship something that is in a promotion (so should be available somewhere) to your own company so a customer can come and pick it up... In addition, you would think that they would at least try to deliver a better customer service after seeing all these negative reviews.
This company is unbelievable. I will NEVER order (or even go) there again.
pracm - 5 years ago
They didn't help me buying the tire I needed although they had that tire in another Feu Vert nearby.
Jonathan Da costa - 2 months ago
Excellent
Dominique Verdejo - 6 years ago
Had to top-up the oil level myself after maintenance!
