Résistance Atypik - 2 months ago
The customer service is beyond deplorable. It's as if receiving, advising, assisting, and working with customers is torture. Perhaps you should change careers if this is such a burden. It's outrageous that your body shop refused to take our family car for repairs after we voluntarily chose to have the work done there, with my comprehensive insurance. Apparently, I'm not your average customer; there's too much family involvement. I apologize for the inconvenience caused by choosing you to run your business. You create problems that don't exist. If your professionalism is reflected in your reception area... it's easier to understand why we're treated this way. On a positive note, your body shop owner, keeping his personal life private, is exemplary, the result of years of expertise. He has an overflowing passion, meticulous work, and always lives up to his investment. A rare gem in this field that you should cherish and value. Contacting your customers is the bare minimum we expect. Ultimately, your decision not to take out the contract is yours. The garage that took over my case has committed to fulfilling it, and even provided a loaner car. I wish you all the best with your future projects. Self-reflection is something everyone can do, especially when it comes to communication. You have a difficult job, certainly, like many of us, but courtesy is still essential when you work to serve others who provide for you.
What is deplorable, sir, with all due respect, is your bad faith. You never bothered to contact me personally. Your son was supposed to consult you before opening the email transcribed by the expert. I simply followed my insurance company's instructions to you. You gave me no advice, no updates on the next steps, and no calls. And, even less so, did you verbally explain your reason for refusal before my call yesterday.
My message is clear and justified, since you prefer to hide behind your lies rather than face reality. Mixing "Pro & Personal" doesn't mix well. I'm not telling you anything you don't already know about these facts... You're facing them yourself! We won't say anything... of course... Today, some people take responsibility and prefer to hide behind false pretenses. I'll stop there... because I know perfectly well I'm talking to a brick wall; I've wasted enough time already, trying to put the facts in order and in their proper place. But, I must admit, it feels good to set the record straight.
Thank you for your response. Change NOTHING...
Annie FRANCOIS - 5 months ago
A quick service on my old car before heading back to Lyon...
Charming boss and impeccable work...
Thank you...I'll be back next year.. ;))
Lise planque - 7 months ago
Hats off to the owners for their kindness, it's scary! My partner and I showed up this afternoon to ask for information and get a quote. At reception, we said hello, of course, and explained our problem. He responded in a tone that made me think we were clearly bothering him! We said nothing, he gave us our quote, and we left.
Leaving the garage, I had trouble starting the car because of my mechanical problem. I asked the mechanics for help; they were super nice and came to help me. When suddenly the boss came out yelling, "Yeah, he doesn't belong here. I told you what needed to be done on your car. We don't have time to do that, I have other work to do."
It took two seconds to help me start it, but he clearly left me in my sh*t.
I'd already heard about this garage's bad reputation and unpleasant language, so based on my own experience, I wouldn't recommend it...
marie chatel - 7 months ago
Excellent garage with welcoming and attentive staff. My car was repaired very well. The dogs in the garage are also very friendly.
Maëlle Grimault - 4 months ago
Thank you so much for taking care of my Partner in one morning!
