Céline Boudet - 7 months ago
RAS
Carl Preece - 8 years ago
Excellent set up.
Damien Caddeo - 4 years ago
Top
Eric Dufréchon - a month ago
I 100% recommend this dealership, M2S Citroën!!! We discussed the offer remotely over the phone, but I traveled to see them in person, being from Biscarrosse. Thibault Taillandier, the salesman, was fantastic—pleasant, helpful, and above all, honest in his approach, which is increasingly rare these days!!!!
On delivery day, during the demonstration and handover of the vehicle, you can feel the professionalism from start to finish!
You feel valued, unlike most car salespeople who treat you with disdain... and frankly, it's refreshing.
So, as a bonus, I also ordered a commercial vehicle because their responsiveness and honesty are truly exceptional.
Thank you, M2S!
M-A Berkane - 3 weeks ago
I have been a Citroën customer for many years, and I want to state from the outset that the staff at Citroën Saint-Étienne are helpful, kind, and attentive.
I have always been well received and treated with respect as a customer.
However, I am extremely disappointed with the handling of a serious and recurring problem with my vehicle, which I purchased from Citroën Vénissieux.
Since the day I bought it, the vehicle has had an engine fault related to AdBlue, with a message indicating a risk of the vehicle stalling. Citroën Saint-Étienne has seen me suffer with this vehicle for two years: constant trips back and forth, repeated visits to the dealership solely to have the fault code deactivated, without any permanent repair.
Before the warranty expired, I was very clear:
I couldn't travel to the dealership where I bought the car, so I trusted Citroën Saint-Étienne and asked honestly:
👉 "Has the problem actually been identified and permanently fixed?"
The answer was yes.
Today, two years later, the problem persists.
The fault recurs regularly, forcing me to go to the dealership each time to have it reset.
It has become unbearable, stressful, and debilitating in my daily life, affecting both my family and professional life.
I want to be clear:
I don't question the staff's kindness or willingness,
but the problem hasn't been resolved, and as a loyal customer, I feel enormous disappointment and a loss of trust.
Such a serious problem should have been fixed before the warranty expired, or at the very least, explained transparently.
Mr. Berkane
